Mermaid · Account deletion
Delete your Mermaid account
In the app
- Open Mermaid and sign in.
- Go to Account → Delete account.
- Confirm your sign-in, then type your account e-mail to confirm.
You are signed out everywhere. You can change your mind for 14 days by signing in again; after that the erasure is final.
Without the app
E-mail info@mermaid.navy from the address of your Mermaid account, with the subject “Delete my Mermaid account”. We confirm the request and delete the account the same way.
What is erased
- Your profile and sign-in details.
- Your trips and logbook, favourites, saved routes, photos and reviews. Published reviews are removed or kept anonymised so a bay’s history stays useful.
Data is deleted from active systems within 30 days of the request. Encrypted backups roll over within 90 days.
What is kept
- Signed charter documents and shared crew finances, for the charter operator, as the law requires.
- Minimal records needed for security, legal duties or an open dispute.
Subscriptions
Deleting the account does not cancel a First Mate subscription. Cancel it in the store: App Store subscriptions or Google Play subscriptions.
Details: Privacy Notice · Help and support