Help and support

Write to info@mermaid.navy. Tell us your phone model, the app version (Account → About) and what happened.

Where Mermaid works

Adriatic, Tyrrhenian and Ionian now, the whole Mediterranean in 2027. Mermaid covers these waters:

• Croatia
• Slovenia
• Bosnia and Herzegovina
• Montenegro
• Albania
• Italy, Adriatic and Tyrrhenian coasts and Sicily
• Greece, the Ionian Islands from Corfu to Kefalonia

Every feature, from the chart and the 10 m seabed to routing, forecasts, bay data and the anchor watch, works in all covered waters. Outside those waters Mermaid is not supported yet.

First Mate subscription

• Buy, restore or check it in Account → First Mate.
• Cancel or change it in the store: App Store subscriptions · Google Play subscriptions.
• The yearly plan starts with a 3-day free trial for new subscribers. Cancel at least 24 hours before it ends to avoid being charged.

Anchor alarm

• Allow location “Always” and notifications, so the alarm works with the screen off.
• Keep the phone charged and close to you. The alarm assists your anchor watch; it does not replace it.

Crew

Invite the crew from the Crew tab with a QR code or e-mail. They join in the browser; they don’t need the app.

A place or a review is wrong

Open the place and use “Report this place”, or report the review. Reports go to our moderators.

Delete your account

Account → Delete account, or see how to delete your account.

Mermaid is a planning and assistance tool, not a certified navigation system. Read the Safety notice.